Help & support

My Account

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  • How do I activate my account?

    To set up an account, you need to be registered with us. Please contact your Sales Rep to confirm registration.

    If you're a registered user, simply follow the below steps to activate your account. 

    1. From the homepage, click on “Quick Order” in the header (found on the top right hand side of the page) to navigate to the login page.

    2. You’ll see a “Login” and an “Activate” tab.

    3. Navigate to the “Activate” tab.

    4. Type in your email address Create a password and submit by clicking on the “Activate account” button. 

    5. You’ll then receive an email with the subject “Verify your email.” 

    6. Click on the “Verify your account” link and then login.

    Need help? Contact us on 132 136

  • How do I Iogin to the new website?

    To login you need to be registered user. If you're a registered user, simply follow the below steps to login. 

    1. From the homepage, click on “Quick Order” or "Trade Login" in the header (found on the top right hand side of the page) to navigate to the login page. 

    2. On the login page, enter your username and password and click the "login" button

    3. The screen will refresh and open up the "Quick Order" or "Trade Login" pages for your account.

    Need help? Please contact us on 13 21 36.

  • How do I register other people in my company for an account?

    Please contact us on 132 136  to request access for additional users.

  • How do I reset my password?
    1. From the homepage, click on “Quick Order” in the header (found on the top right hand side of the page) to navigate to the login page.

    2. Click on “Don’t remember your password?” at the bottom of the login screen.

    3. Enter your registered email address in the email field and click on the “Send email” button.

    4. You should receive an email with the subject “Reset your password”.  Click on the “Change” button in the email and you’ll be redirected to the reset email page on the website. 

    5. Reset your password.

     
  • What happens when I submit an order?

    Once you’ve submitted your order in Checkout, you will see an order confirmation page. This confirms your order has been sent for processing, and provides you with a sales order number. You’ll also receive an email confirmation (similar to what you receive when you order over the phone).

  • What should I do if the product I need is out of stock or if I need more product than I can see in stock?

    If the product you’re looking for is out of stock in your Branch/DC (or if you need more stock than is available) complete the rest of your order and contact the customer service team on 13 21 36 for assistance. 

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